Privacy Policy
We follow the Australian Privacy Principles to protect your personal and health information.
What We Collect
Contact details, relevant medical history, clinical notes, referrals, test results and other information required to deliver telehealth and integrative medical services.
How We Use Your Information
To provide clinical care, manage bookings, communicate with you, and maintain accurate medical records. We do not sell your data.
AI Note-Taking
Some consultations may use privacy-compliant AI note-taking tools. No data is used to train public AI models. You can opt out — just let your practitioner know.
Storage & Security
Records are stored securely and accessed only by authorised personnel. We retain records in line with Australian legal and clinical requirements.
Third-Party Services
Where we use third-party systems, those providers handle data in accordance with their own privacy policies and applicable laws.
Access & Correction
You may request access to, or correction of, your personal information at any time. Contact info@helixlongevity.com.au.
Cookies & Analytics
We use minimal cookies and analytics to support site performance and improve user experience.
Complaints
If you have concerns about privacy, please contact us first. If unresolved, you may raise a complaint with the Office of the Australian Information Commissioner (OAIC).